Making Each Visit as Pleasurable as Possible

Kay Fleshman - Nevada, Iowa

I have been a patient at Story Medical for many years. Our family has always been happy with their services. Recently we have been there more frequently. The girls in the front office that meet the patient on the phone or in person are quite helpful. AND personal. Anna has made some very difficult medical issues much more tolerable for us. She has gotten us squeezed in to the docs. And each doctor is very compassionate to each of our problems no matter if it is an emergency or a virus.

Earlier this year we were out of town and realized we had forgotten one of our meds. We talked to Anna and she went through the extra motions to be sure that the Rx was called in to a nearby drug store. I also had a flare up of plantar fasciatis while gone and needed an immobilizing boot. Once again, I went to the local medical supply store and had one waiting for me. There are many visits and situations like this that are taken for granted.

We appreciate the entire medical community that is offered through them. From Anna and the office girls, the nurses in the back, the ER team, and all special services are outstanding. Thanx to all for making each visit as pleasurable as possible.