Press Ganey Patnership Helps Measure Satisfaction
2/22/2011

Story County Medical Center announced today they have partnered with Press Ganey Associates, Inc. to help measure and improve patient satisfaction. The hospital began working with Press Ganey, a recognized leader in performance improvement, this month.

“Story County Medical Center is committed to each patient’s story,” said Julie Schreitmueller, Story Medical’s Chief Operating and Compliance Officer. “The knowledge gained through working with Press Ganey will help us understand how we can best meet patients’ expectations and continually improve experiences with our organization.”

Acute and skilled care patients at Story Medical will receive a survey in the mail regarding their stay at Story County Medical Center following discharge from the hospital. All patients are encouraged to complete the survey and mail it back in order to assist the hospital in assessing and improving the care and experience they deliver to patients. Patients will also continue to receive a follow up phone call after their inpatient stay. This is a process Story Medical has had in place for many years.

“It is our privilege to begin working with Story Medical to help measure patient satisfaction,” said Richard Siegrist, Press Ganey CEO. “We’re glad we’ll be able to put our years of experience, our extensive database, and our knowledgeable consultants to work with this great organization.”

Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 health care organizations to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home health agencies and other providers – including 50% of all U.S. hospitals. For more information, visit www.pressganey.com.

StoryCounty Medical Center

For 60 years, Story County Medical Center, Story Medical Clinics and Story Medical Senior Care have been the trusted providers of high-quality, local healthcare services for the people of Story County. Their new, modern South Campus creates a healing environment that matches the personalized care and clinical expertise of its medical staff. Visit www.StoryMedical.orgfor more information.

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