Billing Information

We are pleased that you have entrusted your healthcare to us, and from treatment to final payment, we want you to understand the process. Please feel free to ask questions about anything you do not understand in regards to your bill. We are here to assist you in making the best healthcare choices you can.

Story County Medical Center Billing Inquiries

If you receive inpatient care, your hospital room includes meals, television and telephone service. You are charged for the day you enter the hospital, but not for the day you leave as long as you are dismissed before midnight.

When you seek services at Story County Medical Center, we ask that you accept responsibility for payment for those services in a timely manner. We will bill Medicare, Medicaid, or your insurance for services provided. You will be required to sign a consent for treatment and responsibility for payment form regardless of third party insurance coverage. You account is your personal responsibility. If any portion of your account is not covered by insurance, please contact the business office to make other financial arrangements. They can be reached Monday through Friday, 8:00am to 4:00pm at (515) 382-2111.

As a cost savings measure, we do not routinely send out copies of itemized patient bills. If you are a patient at the hospital multiple times, you will have several accounts on your statement. Each date of services can result in a separate account. If you would like a copy of your itemized bill, you may request one by calling our Business Office at (515) 382-2111.

If your insurance company does not pay in full, you will receive a statement notifying you of your balance. In addition to payment by check or money order, we accept Master Card, Visa, or Discover. If you are unable to make payment in full, depending upon the balance due, the hospital offers promissory notes to pay a certain amount down and so much a month to have account paid for within a year. No interest is charged on the account and with two missed payments without notification Story Medical may elect to refer the account to a collection agency with further notice. You will need to contact the Business Office to arrange a payment plan at (515) 382-2111.

Delinquent accounts will be referred to outside collection agencies when payment in full has not been received or appropriate payment plan has not be established. Interest may or may not be accessed.

If you are pre-scheduled for a test or procedure and do not have insurance, you may be asked to pay all or a portion of the expected charges prior to the procedure with the balance of the charges due within 60 days after the procedure.

Story County Medical Center participates in most managed care plans offered in the Story County area. If you have a question as to whether or not we participate in the plan you have, please check your provider directory or call your insurer.

It is very important to know if your insurance or HMO/PPO requires precertification for any care provided at the hospital. The hospital does provide this pre-certification service, but it is your responsibility to insure this has been done. Failure to obtain prior authorization can result in reduced benefits or the possible denial of your entire claim.

If you have insurance or HMO/PPO coverage, the Business Office will bill your insurance. You will be notified by statement if your insurance carrier or HMO/PPO does not pay the bill promptly or if there is a balance remaining after the insurance or HMO/PPO payment. If you have questions regarding payment, we suggest you contact your insurance carrier or HMO/PPO to review the status of your claim. If you have any questions, please call patient accounts at (515) 382-2111.

Story Medical is a participating provider for Medicare and accepts assignment of covered benefits. After Medicare pays their portion of the charges, the hospital Billing Office will bill your supplemental insurance based on the information you provided during registration process. You will receive monthly statements until balance on your account is paid in full. You are responsible to follow-up with your insurance.

Physician fees for interpretation of x-rays and laboratory, etc. services are sent to you by the provider performing the service. Emergency room physician services will come from either a physician of Story County Medical Center or Story Medical Clinics. The amount due to your physicians is in addition to your hospital bill. Questions concerning physician’s fees should be directed to their billing offices.

Story Medical Clinics Billing Inquiries
Nevada, Maxwell & Zearing

No matter what Story Medical Clinic you are at, we want you to understand our billing processes for services you seek at any of our facilities. When you seek services at our clinics, we ask that you accept responsibility for payment for those services in a timely manner. When you register at the clinic, you will give us permission to bill your insurance carrier. You will be required to verify or provide us with current information each time you present to the clinic and any time your information, coverage, insurance carrier, or ID number changes. We will bill Medicare, Medicaid, or your insurance for services provided. You will be responsible for payment remaining due after insurance makes their determination for benefits. You account is your personal responsibility. If any portion of your account is not covered by insurance, please contact the Nevada business office to make other financial arrangements. All of the clinics’ accounts are billed out of the Nevada office, and although the clinic where you receive care may be able to help you, the Nevada office will be able to answer more specific questions and give you greater details. The Nevada billing representatives can be reached Monday through Friday, 8:00am to 4:00pm. at (515) 382-2111.

If your insurance company does not pay in full, you will receive a statement notifying you of your balance. You will not receive a statement until insurance has processed your claim. In addition to payment by check or money order, we accept Master Card, Visa, or Discover. If you are unable to make payment in full, depending upon the balance due, the Clinic offers a payment plan arrangement. No interest is charged on the account; however, if you miss payments without notification we may elect to refer the account to a collection agency with further notice. You will need to contact the Story County Medical Center Business Office to arrange a payment plan at (515) 382-2111.

Delinquent accounts will be referred to outside collection agencies when payment in full has not been received or appropriate payment plan has not been established. Interest may or may not be accessed.

If you do not have insurance, you may be asked to pay all or a portion of the expected charges prior to your visit, with the balance of the charges due thereafter.

The Clinics participate in most managed care plans offered in the Story County area. If you have a question as to whether or not we participate in the plan you have, please check your provider directory or call your insurer.

It is very important to know if your insurance or HMO/PPO requires pre-certification or a referral for any care for which we may refer you, ie: a physician specialist. The clinics provide this referral service, but it is your responsibility to insure that your insurance company has authorized it. Failure to obtain prior authorization can result in reduced benefits or the possible denial of your entire claim.

If you have questions regarding payment, you may contact your insurance carrier to review the status of your claim or Story County Medical Center’s Business Office at (515) 382-2111.

All of the Clinics are participating providers for Medicare and accepts assignment of covered benefits. After Medicare pays their portion of the charges, the Billing Office will bill your secondary insurance based on the information you provided during the registration process. You will receive monthly statements until balance on your account is paid in full. You are responsible to follow-up with your insurance.

Physician fees for interpretation of x-rays, laboratory, pathology etc. services are sent to you by the provider who performed the service. Emergency room physician services will be billed from the clinic. Emergency Room usage will be billed from the Story County Medical Center. The amount due to your physicians is in addition to your hospital/ER bill. Questions concerning physician’s fees should be directed to the Clinic Business Office at (515) 382-2111. Hospital and ER charges should be directed to the Hospital’s Patient Accounts at (515) 382-2111. Other charges (pathology, etc) should be directed to the office who billed you.

Story Medical Clinic - Natural Health Billing Inquiries

An acupuncture initial treatment, which includes health history intake and diagnosis, costs $90.  Follow up treatments cost $60.  Considering that acupuncture can often reduce the need for prescription pain relievers and other medication, can eliminate the need for surgery, and can help restore good health, it is a very cost-effective health option. Some insurance programs cover acupuncture treatment, please check with your insurance company before making an appointment.

Billing inquires regarding Story Medical Clinic - Natural Health should be directed to (515) 382-2111.