About Your Health Coach

Essential Functions:

• Oversees the disease registry database
• Conducts pre-visit chart review
• Works with patients and families on self-management support
• Coordinates care across the healthcare continuum
• Involved in quality initivative activities

Coaches Oversee the Registry

• Makes sure data is entered into the registry
• Contacts patients overdue for visits or not meeting goals
• Reviews performance report outcomes

Pre-visit chart Review

• Reviews the charts of patients before the patient is seen
  —Review for chronic disease standards of care, preventive health care, immunizations
• Orders labs and referrals before the patient is seen
• Starts the diabetes office visit form to prepare the provider for the patient's visit

Health Behavior Change

• Works with patient to set goals for improving health
• Assesses with patient:
  —Readiness for change
  —Importance of change
  —Confidence of success
• Helps patient creates a plan for change
  —Identify barriers and plans to overcome them
• Follow-ups with patient on a regular basis

Mercy Clinic Models the Way

With Mercy Clinic in Des Moines as a model of success and leader in the health coaching field, we have been able to implement a program that will likely become a norm in the future. Read more about Mercy Clinic's health coaching model in these nationally published articles:

Office-Based Health Coaches: Creating Healthier Communities

Mercy Clinics: The Medical Home- Redesigning Primary Care Delivery Systems for Patient Centeredness