General Patient Information
you are admitted, you will receive an identification band to wear around
your wrist. This band allows hospital personnel to identify you without
disturbing your rest, therefore, we ask that you wear it at all times.
We realize that many patients prefer their own sleepwear to hospital
gowns, and in many cases you can do so. However, we ask that you wear a
hospital gown for all tests, examinations or procedures.
Your private room is designed with your comforts in mind. Each room has a
bathroom, television and telephone. Each room is equipped with a nurse call
button, which is located on your bedside table, as well as on the upper
rails of your bed. When you push this button, your nurse is called. You can
control your television set with a remote control, which should also be at
your bedside table. Your bed is electrically operated and can be controlled
from the upper rails or bed frame.
Meal times and menu selection.
Our Food and Nutrition Department offers a wide variety of menu items
with a restaurant style menu for your dining pleasure. A staff member from
the Food and Nutrition Services will visit to assist you in making menu
selections. Your daily meals will be delivered to your room by nursing
personnel. Breakfast is served between 7:15 am and 7:45am, lunch is served
between 12pm and 12:30pm, and dinner is served between 5:15 pm and 5:45pm.
Upon admission, your nutrition status is reviewed and if applicable our
Licensed, Registered Dietitian assesses your nutritional status and provides
interventions as appropriate. If you wish to consult the dietitian, you may
request a visit by contacting nursing personnel.
Story Medical will take steps necessary to ensure that persons with
impaired sensory or speaking skills receive effective notice concerning
waivers of rights or consent to treatment. All aids to provide this notice,
e.g., sign language interpreters, readers, flashcards, etc. are provided
without cost to the person being served.
If you do not speak or understand the English language, every effort
will be made to provide an interpreter.
Story Medical has the following auxiliary aids available: TDD, volume
control phones, large button phones, closed caption decoders on television,
amplified listening devices.
Story Medical also utilizes the Iowa State Relay Service through the
TTY: 1-800-735-2942 Voice: 1-800-735-2943 Spanish: 1-800-264-7190
Operating your television
Depending on your location, the television set in your room is controlled
with a remote control, which should be at your bedside table. The following
stations are available:
- Channel 2 - KYOU Ottumwa
- Channel 3 - KTVO (ABC)
- Channel 4 - Inhouse SJMH
- Channel 5 - WOI
- Channel 6 - 17-Fox
- Channel 7 - WTBS
- Channel 8 - KCCI (CBS)
- Channel 9 - CNN
- Channel 10 - WGN
- Channel 11 - IPT
- Channel 12 - FAM
- Channel 13 - WHO (NBC)
You may make local telephone calls from your room at no charge. To make a
long distance call, you must charge the call to your home telephone number,
credit card, or call collect.
Dial 9 + the 7 digit telephone number.
Credit Card, Collect, and Calls Billed to a Third Party Using AT & T:
Dial 9 + 0 + Area Code + 7 digit telephone number
Credit Card or Calls Billed to a Third Party Using a Toll Carrier other
than AT & T: Dial 9 + 10 + Carrier Code + Area Code + 7 digit telephone
Please direct your family & friends to call you room direct (the number
is on the communication board in your room.
Medication should not be kept at your bedside, including over-the-counter
products. For safety and for your good health, our nurses store medications,
prescribed and otherwise, in the locked Wallaroo (Wall Mounted Work and
Storage Units) outside of your room. When you are released from the
hospital, a nurse will review instructions for any take-home medications
with you, and offer consultation with the pharmacist or your doctor, if
Mail is delivered directly to your room by volunteers.
Story County Medical Center is dedicated to providing a smoke-free
environment for all patients, employees, visitors and staff. Smoking on any
Story Medical campus is prohibited according to Iowa law.
Click here to read our HIPAA
Patient Bill of Rights
Click here to read your
Patient Bill of Rights
Medicare and Medicaid Patients
Click here to read information specifically for Medicare and Medicaid