Frequently Asked Questions
General Questions
- How do I get to Story County Medical Center?
- How do I make an appointment with a doctor?
- I want to donate to the Story County Medical Center Foundation. Who do I contact?
- What services doesStory County Medical Center provide?
- I don’t live in Nevada. Where are the affiliate clinics located?
- I don't understand my bill. Who may I contact for more information?
- How do I follow-up with my insurance company?
- I have a question about Medicare/Medicaid. Who do I contact?
- I would like to obtain a copy of my personal medical records. What do I have to do and who should I contact?
Employment Questions
- How do I apply?
- Who can I contact if I have questions about a job?
- How often do you post jobs?
- How long do you keep applications on file?
- What happens once I apply for a position?
- What is the difference between full time, part time, and PRN employment?
- What employee benefits does Story Medical offer?
From the intersection of Interstate 35 and US HWY 30:
Turn right onto East US HWY 30 for 6 miles. Take a left (North) on to IA-133 / S 6TH St for 0.7 miles. Story County Medical Center is on the left side of the street.
From the intersection of US HWY 65 and US HWY 30:
Merge onto US-30 West for 7.6 miles. Turn onto IA-133 / S 6th St for 0.7 miles. Story County Medical Center is on the left side of the street.
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To make an appointment with a doctor at one of the Story County Medical Clinics, please call the clinic where the doctor you would like to see is located.
| Clinic |
Address |
Phone |
| Story Medical Clinic - Natural Health |
431 S. Duff, Ste B, Ames |
(515) 382-7021 |
| Story Medical Clinic - Nevada |
519 F. Ave, Nevada |
(800) 870-5003 |
| Story Medical Clinic - Maxwell |
403 1st St, Maxwell |
(515) 387-8815 |
| Story Medical Clinic - Slater |
600 Linn St, Ste B, Slater |
(515) 685-3960 |
| Story Medical Clinic - Zearing |
101 W. Main St, Zearing |
(800) 801-6988 |
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For further information about any gift opportunities, please contact any of the Foundation Board Members or
Melissa Miller, Foundation & Employee Engagement Directory at (515)
382-7711.
Send contributions to:
Story County Medical Center Foundation
640 S. 19th Street
Nevada, IA 50201
Questions? (515) 382-2111
Your contribution is tax deductible to the extent allowed by law.
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Story County Medical Center is a full-service primary care hospital that offers an extensive array of health care services including:
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SCMC provides medical and natural health service to the county through its five clinics located throughout Story County:
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Story County Medical Center understands that sometimes the most confusing part of your treatment is sorting out the billing and insurance details. Our staff is dedicated to ensuring paying for your services is as convenient as possible. Billing information and direct phone numbers are provided on our site. If you still have questions or concerns about your insurance or billing, please contact Story County Medical Center at (515) 382-2111, and we will direct you to the correct department.
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Most insurance company ID cards have a customer service phone number on the back. Before you call, have available your insurance card, date of service, facility name, original billed amount, patient name and claim number if applicable. Write down the name of the person you talked to at the insurance company. If the bill has not been paid, find out when the anticipated payment date is, and ask what is needed. If the bill is not paid in the stated timeframe, follow-up with the insurance company again and, if necessary, request to speak to a supervisor. Other key questions you should ask the insurance company customer service representative include the following:
- Have you received the hospital's bill for these services?
- Am I covered for these services?
- When will you pay the hospital for these services?
- What portion of this bill will I be responsible for paying?
- What is the status of the account? If paid, ask when and to whom.
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Medicare.gov is the official U.S. government Web site for people with Medicare. This site features a number of tools to aid you in picking the plan that is right for you or your loved one. The tools include:
Learn More About the New Medicare Prescription Drug Coverage: Information in this section provides you with a information about the new benefits, regarding enrollment dates, costs and plans available in your area.
Landscape of Local Plans: This section provides guidance on plans available in your area and how they compare in terms of cost, coverage and convenience.
Prescription Drug Plan Finder: This section allows you to input information about yourself and your prescription drug usage. It then provides you with an analysis of which plans in your area will best match your needs.
Formulary Finder: This section allows you to find plans in your area that match your required drug list.
Other Resources: This component section includes additional information about the new benefits and Medicare in general, including the Medicare and You 2006 booklet.
You can also call Medicare at 1-800-MEDICARE (800-633-4227).
Medicare Rights Center
Founded in 1989, the Medicare Rights Center (MRC) is the largest independent source of health care information and assistance in the United States for people with Medicare. The Medicare Rights Center Web site (www.medicarerights.org) provides regular updates on the Medicare Part D benefit.
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The Medical Records office is the main area of storage for medical documents which contain information concerning all patients' subsequent hospital visits. These files help establish past conditions or issues that may influence your current or future treatment at Story County Medical Center.
You may obtain copies of your records for personal use and information, in accordance with HIPAA regulations. To obtain a copy of your personal records, please contact the Medical Records Department at (515) 382-7017. You may print the Authorization to Release Patient Information Form and fill it out in advance to speed up the process.
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When applying, you can pick one of the following options:
- You can apply in person at 640 S. 19th St., Nevada, IA.
- You can print off an application from our website and mail it to the address listed above.
- You can email your resume to Kaylee Siebrecht, Director of Human Resources, at
ksiebrecht@storymedical.org.
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You can contact Kaylee Siebrecht, Director of Human Resources, at 515-382-7712 or at ksiebrecht@storymedical.org.
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Jobs are posted on the website as soon as they become available.
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Applications are kept on file for two years. If a position becomes available, we do review applications on file, and may contact you. However, if you are interested in an open position, please give us a call at 515-382-7712 to let us know of your interest.
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Once you apply for a position, you will only be contacted if you are selected for an interview. If you are not selected for an interview, we will continue to keep your application on file.
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An employee is considered full time if they work 30 hours or more per week. Full time employees are eligible for benefits. An employee is considered part time if they work less than 30 hours per week. Lastly, if a person is employed as PRN, it means that they are employed on an “as needed” basis. Please note that Story Medical has policies in place detailing the minimum amount of hours that a PRN employee must work within a specific time frame in order to maintain their PRN status.
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Story County Medical Center provides a variety of benefits to its eligible employees.
Please note, the Human Resources Department may conduct periodic surveys and recommend new or revised benefits programs to administration in conjunction with the planning/budgeting process.
Personal Choice Benefits Program
Story County Medical Center offers the majority of its benefits package on a pre-tax basis.
Coverage options include:
- Medical
- Vision
- Dental
- Flex Spending Accounts
- Term Life Insurance
- Long-Term Disability
- Short-Term Disability
- Iowa Public Employee Retirement System (IPERS)
- Free access to Wellness Center and discount on wellness classes
- Education Assistance after one year of employment
Employees who work more than 30 hours per week are considered full time and are entitled to the benefits listed above. Part time employees who work 16 hours or more per week are eligible for IPERS and Flex Spending.
Coverage will be effective on the first of the month following 60 days of employment/eligibility. Summary Plan Descriptions are available in the Human Resources Department.
Paid Time Off
Story County Medical Center recognizes that it is important and necessary for employees to be away from work occasionally. In recognition of this need, a flexible system of Paid Time Off (PTO) is provided to cover vacation, holidays, personal days and periods of disability with supervisory approval.
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